IT HelpDesk

A Winning Help Desk Outsourcing Solution.

Looking for Outsourced Service Desk Providers?

Turn to SupportShield for immediate, outsourced IT support.

SupportShield offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24×7 IT support help desk or a part-time help desk. As one of the industry’s leading outsourced service desk providers, we also offer application support center and customer service desk solutions. No matter what type of help desk outsourcing services your business needs, we can provide you with a complete and customized turnkey solution based on your unique IT needs. Outsourced IT support gives your business the competitive advantage to help you win with IT.

Our help desk outsourcing services allow your organization to benefit from the most highly qualified, certified and technical staff anywhere your team is located. You’ll never have to worry about recruiting, training, fulfillment, or other related tasks. Unlike other outsourced service desk providers, SupportShield strives to deliver exemplary managed IT support services at all times.

Expert Help Desk Outsource Services, Support and Solutions

The bottom line… SupportShield has the people, skills and certified experience to provide comprehensive help desk outsourcing services, empowering you to concentrate on growing your business and succeeding with IT. Our outsourced IT support services can extend the reach of your existing IT department – or bridge the gap if you don’t currently have an internal IT department.

SupportShield Deploys Outsourced Help Desk Support Infrastructure, Including:

  • Access to a certified, US-based Help Desk technical staff
  • 24×7 coverage capability and real-time monitoring
  • Online live support featuring DesktopStreaming™ technology
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Branded customer satisfaction (CSAT) surveys

Help Desk Outsourcing Services

With the right business IT services in place, your organization can spend more time focusing on business development. Our outsourced IT support services can help your business maintain operations with comprehensive technology support solutions. Where other outsourced service desk providers fall short, SupportShield delivers comprehensive support that helps businesses keep workflow running smoothly. We know how to provide help desk outsourcing services in a busy environment, and we are confident that we can run yours efficiently.

Explore Our Other Help Desk Services

If you’re still not sure how to outsource IT services, or have other reservations, SupportShield is here to help you find the best solution for your unique needs. In addition to offering comprehensive outsourced IT support services, we also offer a variety of other help desk services. Contact us with any questions and learn more about our other help desk services, such as IT Help Desk Services, Help Desk Services Pricing, Private-Label Tech Support, and 24×7 IT Support.